If your drive is listed, you may update the firmware on the disk drive to prevent any inconvenience. Use the following tools and instructions to determine if you have one of the related products. Seagate is offering a free firmware upgrade. The affected products are Barracuda 7200.11. Thanks for everyone’s patience, and the invaluable aid of our customer activity on the forum, blogs, and Twitter.Firmware Recommendations for Barracuda 7200.11Ī firmware issue has been identified that relates to a small number of Seagate Barracuda 7200.11 hard drive models which may result in data becoming inaccessible after a power-off/on operation. The new SD25 firmware code will be released this week…stay tuned. The positive feedback is great to hear, yet it will not distract from the real goal which is to correct the issue. “I’m happy to be of assistance and appreciate you folks getting behind your product like this.” □.I have been a WD guy, but I think I will be a Seagate convert from now on.” “And I just wanted to say thanks for the great customer support! I am really impressed with Seagate.“I think you did it Seagate support team!”.“The last time I experienced support like this was around 8 years ago with ATI’s presence on Rage 3D’s forums.”.Not seen customer service like that for a long time! “ “…it is really refreshing to see such personal support from Seagate to their customers.Here is a quick look at the feedback and input received with respect to the SD25 firmware code: Seagate collected tons of feedback and input from Momentus XT users that has been invaluable in helping Seagate diagnose and address any issues. The verdict is in from the folks to whom Seagate shipped the new SD25 firmware code for Momentus XT. Seagate has a new firmware code (SD25) that has been in testing in the field for about two weeks.
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